Spa Etiquette
Arrival Time
Please check in at Spa Reception at least 15 minutes prior to your scheduled appointment. Arriving late will result in a reduction of treatment time.
Cancellation Policy
Because treatments are reserved especially for you, appointments cancelled with less than 6 hours notice will incur a cancellation fee of 50% of the reserved treatment cost per hour per person if no treatments have been selected. The full reserved treatment cost per hour per person will be imposed for a “no-show”.
Gift Certificates
Gift Certificates for spa treatments and retail products are available for purchase.
Payment
Cash and all major credit cards are accepted.
Refund
Spa treatments and spa memberships are non-refundable, non transferable and non-exchangeable unless otherwise stated.
Spa Protocol
We kindly request that mobile phones be turned to silent mode and that noise be kept to a minimum to allow all guests to enjoy the serenity of the spa. Children under 15 years are not permitted in the spa. Smoking and consumption of alcohol in the spa is not allowed.
Special Considerations
Before undertaking spa treatments, please consult your health practitioner if you have any medical conditions such as high blood pressure, heart condition or any other medical complication. Guests are asked to complete a health questionnaire. Please advise reception if you have any health issues or concerns.
Contact Lenses
We recommend you to remove your contact lenses before your facial treatment. Please bring your own case and solution for lenses.
Valuables
Jewellery and valuables may be placed in secured drawers in treatment rooms; however we recommend that no jewellery be worn in the spa. The management accepts no responsibility for the loss of money or valuables brought in to the spa.
Accidents or Injuries
Devarana Spa shall not be liable for any accident or injury suffered by any member or guest.
Extra Time
We offer private changing and showering facilities in each of our treatment rooms. In addition to your treatment time, we allow 15 minutes for changing and showering. Extra time is charged at EGP 200 for each 15 minutes or part thereof. Please let us know in advance if you require extra showering or changing time so that we may reserve your room.
